Hi, I’m Jess. Here’s why this exists.
For about 15 years, I’ve worked in tech, mostly in operations. Customer ops, incident management, escalations, trust and safety, programs, people, processes. If something was on fire, there’s a good chance I was holding the extinguisher, or at least the spreadsheet tracking where all the extinguishers were.
I’m also a mom of two. My kids are 11 years apart, so I’ve done the newborn years twice, in two very different seasons of life. I was raised in Arizona, and I live in Sydney now.
At some point I noticed something slightly ridiculous: the skills that keep an operations team running are the same skills that keep a family running.
- Priorities change without warning.
- Someone always needs something.
- Nothing goes exactly to plan.
- And snacks are a critical dependency.
So what is this?
Standups & Snacktime is tech ops without the LinkedIn voice, systems for messy problems, and mom life without pretending I’ve mastered it. Plus a little bit of everything in between.
I’m not here to tell you I’ve figured it out. But I’ve spent my career making chaos a little more organized, and some of what I’ve learned might help you too. So pull up a chair and grab a snack. Standup starts now.